Our Services

All of the services listed below can be provided via our Helpdesk ticket system, via phone, and by on-site or deskside technician support.

All access change, software purchase or allocation, and hardware change requests are verified with an authorized manager before work is performed. All approvals or rejections are kept for records and can be provided at request.

Technical Support

Endpoints

  • Hardware and Software Procurement
  • Application, OS, and Hardware support via phone, ticket, and onsite visits
  • License management
  • Upgrades, access changes, and licensing request handling
  • Remote monitoring and vulnerability mitigation

Servers

  • Hardware and Software Procurement
  • Remote service and connection monitoring
  • Hypervisor and bare-metal installation and configuration
  • Virtual Machine and Remote Desktop Installation, Support, and Management
  • Web Server monitoring, SSL Configuration, and Database management

Networking

  • Hardware procurement
  • Installation, Cable Management or Cleanup
  • Onsite Configuration, including on-call service
  • Remote Uptime and Availability Monitoring
  • Licensing and Vendor support management

Hardware and Installation

Endpoints

  • Full PC builds from Dell, HP, or Lenovo
  • Parts and Upgrades to hardware
  • Peripheral Sourcing, including POS and Industry-specific peripherals
  • New Office, Site setup, and Desk wiring setups

Servers

  • Rackmount, Stand-alone, and Datacenter parts sourcing
  • Full Installation and Configurations of Server Rooms, MDF rooms, and Site Evaluations
  • Upgrades, Expansions, and redundancy support
  • Data Destruction with Certificates of Destruction available

Networking

  • MDF and Floor wiring closet setup
  • Hardware and license sourcing and management
  • Site surveys and readiness reports
  • Wiring management and installation

In-Warranty Hardware Support

Dell

  • Endpoint hardware
  • Peripheral repair/replacement
  • Server hardware repair
  • Tech-Direct Authorized repair and support

HP

  • Endpoint hardware
  • Peripherals
  • POS support
  • Server Hardware

Lenovo

  • Laptop, Desktop, and Chromebook support
  • Peripheral support
  • Server hardware
  • Lenovo Certified warranty repair

Software and Licensing

Software

  • Adobe Products
  • Microsoft Windows, Exchange, Azure, Office 365, and many others
  • Enterprise Linux OS, including CentOS, RedHat, Fedora, and Ubuntu
  • CRM, POS, and other business-critical applications

Licensing Management

  • Cisco Firmware
  • Adobe products
  • Microsoft O365, Windows OS, and Server seat management
  • Asset Inventory and Management